Terms and Conditions

1. Agreement and Scope

These Terms and Conditions (“Terms”) govern your access to and use of meawys.com, app.meawys.com, the Meawys mobile application, and related cat-training lessons, trainer chat, tracking tools, subscriptions, digital content, and support services (together, the “Services”). These Terms are between you (“you” or “your”) and Meawys (“Meawys,” “we,” “us,” or “our”).

By accepting these Terms during registration or checkout, you agree to them. Please read them before creating an account or purchasing a plan. If you do not agree, do not create an account, purchase a subscription, or use account-based Services. Additional terms presented and accepted for a specific offer apply to that offer.

2. Eligibility and Account Responsibility

You must be at least 18 years old, or the age of legal majority where you live if higher, to create an account or purchase Services. You must have authority to use the payment method provided and to submit information about the cats you include in your account.

Provide accurate account information and keep it current. Protect your login credentials and notify support@meawys.com if you suspect unauthorized access. Do not sell, transfer, or share access outside the users expressly covered by your plan. You are responsible for activity you authorize; these Terms do not make you responsible for unauthorized charges where the law protects you.

3. What Meawys Provides

Meawys provides cat-training and behavior advice through our own team of trainers, supported by digital lessons and tools that help cat owners understand behavior, build routines, and practice training. Meawys is the provider of the training service; it is not a marketplace that matches users with independent sellers. Depending on the plan offered and purchased, Services may include guided lessons, educational materials, cat profiles, routine and progress tracking, reminders, and chat with human cat trainers.

The features, included access, billing period, and any limits shown at checkout define your purchase. Access to a particular feature, number of cat profiles, trainer, lesson library, or communication method is included only when stated in your plan. Meawys does not provide in-person training unless a separate offer expressly says so.

4. Training and Behavior Education Only

Meawys is a cat-training and behavior-education service. It is not a veterinary clinic, veterinary telemedicine provider, emergency service, or provider of medical diagnosis or treatment.

Lessons, messages, recommendations, and other content are intended to support everyday training, enrichment, routines, and owner understanding. They do not establish a veterinarian-client-patient relationship. A trainer’s title or participation in Meawys must not be interpreted as a representation that the trainer is a licensed veterinarian.

5. No Medical Advice or Replacement for a Veterinarian

Our trainers provide cat-training and behavior advice. Medical diagnosis, prescribing medication or dosages, interpreting diagnostic tests, and veterinary treatment are outside the scope of that service. Guidance from the Meawys team supports your cat’s training and everyday behavior; it does not replace examination, diagnosis, or treatment by a licensed veterinarian.

Behavior concerns can have medical causes. Consult your veterinarian about health questions, pain, sudden behavior changes, medication, therapeutic diets, supplements, or whether an activity is medically appropriate for your cat. Do not disregard or delay veterinary advice because of a Meawys lesson or conversation.

A trainer may recommend that you seek veterinary care and may decline a question outside the scope of training. Such a referral is not a diagnosis or assurance that a condition is or is not serious. If a message appears to offer medical diagnosis or treatment, do not rely on it as veterinary advice and report it to support.

6. Emergencies and Immediate Safety Concerns

Do not use Meawys or wait for a trainer reply during a suspected medical emergency or immediate safety threat. Contact your veterinarian, an emergency veterinary hospital, or the appropriate emergency service directly.

Trainer chat is not continuously monitored for emergencies and is not an emergency triage service. Meawys cannot physically examine, restrain, supervise, or provide emergency treatment to your cat.

7. Your Cat’s Welfare and Safe Participation

You remain responsible for your cat’s care, handling, supervision, living environment, and access to veterinary services. Use training activities appropriate for your cat’s age, physical ability, health, and comfort. Give the trainer accurate and relevant information, including known health restrictions and safety concerns.

Use humane, reward-based methods. Never use a lesson to justify physical punishment, deprivation, intimidation, or forcing a distressed cat to participate. Stop an exercise if it causes distress, pain, unsafe behavior, or risk to a person or animal, and seek appropriate professional help.

Supervise children and interactions with other animals. Follow equipment instructions and any veterinary restrictions. No lesson authorizes conduct that violates animal-welfare or other applicable laws.

8. Individual Results and Limits of Remote Guidance

Every cat and household is different. Progress depends on factors including health, temperament, environment, prior experiences, consistency, and how training is implemented. We do not guarantee a particular result, timeline, behavior change, or elimination of a behavior concern.

Remote guidance is based on the information you provide and has limits compared with direct observation. Trainers may ask follow-up questions, adjust suggestions, or recommend a veterinarian or in-person professional when remote training is unsuitable. Statements about possible benefits are not a promise of individual results.

9. Trainer Chat and Availability

Where included, trainer chat gives you direct access to Meawys’ own team of human cat trainers for training advice, behavior guidance, practical recommendations, and follow-up support. Our trainers provide this support as part of the Meawys service. You may send messages when the chat feature is available. This does not mean a trainer is online at all times or that responses are immediate. Any specific response-time commitment must be expressly included in your plan.

Trainer assignments may change. Access to one particular trainer is not guaranteed unless expressly promised. Trainers may decline unsafe, abusive, medical, unlawful, or out-of-scope requests.

If a plan offers unlimited chat, this means there is no fixed numerical cap on legitimate training messages within that plan’s stated scope. It does not include automated messages, account resale, commercial redistribution, harassment, or attempts to prevent other users from receiving service. We will not impose an undisclosed message allowance on a plan sold as unlimited.

10. Subscription Plans and Included Access

Meawys offers paid subscriptions. The available billing intervals, price, currency, taxes, included features, and any introductory offer are shown before purchase. Your subscription provides access during the paid period; it does not transfer ownership of our lessons, software, or other materials.

Access normally starts when your purchase is confirmed, unless the offer states otherwise. A subscription is not charged per lesson completed or per trainer reply unless the offer explicitly provides for that billing method. Choosing not to use included features does not stop billing.

11. Automatic Renewal and Recurring Charges

If you select an automatically renewing subscription, it renews for the billing interval disclosed at checkout until you cancel. By separately authorizing recurring billing at checkout, you authorize the stated recurring charges, plus applicable disclosed taxes, to the selected payment method.

The initial price, renewal price, billing frequency, and cancellation terms must be disclosed before payment. An annual plan may be billed as one annual payment even if an offer also displays a monthly equivalent; the checkout total controls.

Accepting these Terms alone does not authorize an undisclosed recurring charge. We will provide renewal reminders, confirmations, and other notices where required by law or the purchasing platform.

12. Trials, Discounts, and Promotional Offers

A free trial, discounted period, or promotional code is available only when expressly offered. The offer will describe eligibility, duration, the amount due afterward, and whether it converts to a paid subscription.

If a trial converts automatically, cancel before the disclosed conversion deadline to avoid the next charge. App-store deadlines may differ. Promotions cannot be combined or exchanged for cash unless stated otherwise. We may refuse fraudulent or duplicate promotional redemptions, subject to applicable law.

13. How to Cancel

You may cancel automatic renewal at any time before the next applicable renewal or conversion deadline. Cancel through the billing provider shown on your receipt:

• Direct Meawys purchases: use the subscription-management option supplied with your account or purchase confirmation. You may also request cancellation by emailing support@meawys.com from your account email address. A direct cancellation request received before renewal will be treated as timely even if our response comes later. We may request proportionate information to verify account ownership.
• Apple purchases: manage or cancel through the subscriptions settings for the Apple Account used to purchase. Follow Apple’s displayed deadline, including any advance deadline for a trial.
• Google Play purchases: manage or cancel through Google Play’s Payments & subscriptions settings for the purchasing Google Account.

Cancellation normally stops future renewals and leaves paid access available until the current billing period ends. Trial access may end earlier where disclosed by the purchasing platform. Unless separately disclosed and permitted by law, cancellation does not carry a cancellation fee.

Uninstalling the app, logging out, or simply ceasing use does not cancel a subscription. If you cannot locate the cancellation control, contact support promptly for assistance.

14. Non-Refundable Payments

Subscription payments, renewal charges, and other digital purchases are non-refundable except where applicable law, the purchasing app store’s rules, an express written offer, or the exceptions below require otherwise.

Subject to those exceptions, we do not provide refunds or prorated credits for unused time, incomplete lessons, unused trainer chat, a change of mind, dissatisfaction with a particular training outcome, or a cancellation made after an authorized renewal has occurred. Canceling a subscription generally prevents the next charge; it does not reverse a charge already properly made.

This policy does not exclude remedies for unauthorized, duplicate, or incorrect charges; a valid statutory withdrawal right; Services not supplied as required by law or contract; or another non-waivable consumer right. If we discontinue a prepaid Service or terminate paid access for our convenience rather than your breach, we will refund the unused prepaid portion or provide another remedy you accept, subject to the purchasing platform’s procedures.

Refund requests for purchases billed by Apple or Google Play are subject to that platform’s applicable process and policies. Contact the purchasing platform or Meawys support as appropriate. No trainer may promise a refund or modify billing terms unless expressly authorized by Meawys.

15. Billing Errors, Payment Failures, and Disputes

Use an authorized payment method and keep billing details current. If a payment fails, access may be paused after any applicable grace period, and the payment provider may retry collection in accordance with your authorization and its rules. We will not add an undisclosed penalty or fee.

Report a suspected billing error to support with your account email, purchase date, and transaction reference. Do not send a full card number, security code, or password. We will review the issue and correct confirmed errors. You retain your rights to dispute a charge with your payment provider; contacting us first is encouraged but is not a condition of those rights.

16. Price Changes and Plan Changes

We may change prices for future billing periods with advance notice where required. A price increase will not apply retroactively to a period already purchased. We will obtain consent where required by law or the purchasing platform, and you may cancel before the new price takes effect.

If you choose an upgrade, downgrade, or a different billing interval, any immediate charge, credit, proration, or change in renewal date will be disclosed before you confirm it. Merely viewing another plan does not authorize a change.

17. App Stores, Devices, and Internet Access

The Services require a compatible device and an internet connection. You are responsible for ordinary device, internet, and carrier charges. Supported versions and technical requirements may change; maintain software updates needed for security and compatibility.

If you obtain the app or a subscription through Apple or Google Play, applicable store usage, licensing, payment, cancellation, and refund rules also apply. These Terms do not override mandatory store requirements or your statutory rights. Any separate app license presented with the download governs that license to the extent applicable.

Purchasing the same plan through multiple billing providers may create separate subscriptions. Check your receipts and manage each active subscription with its provider. Contact support for help identifying a purchase.

18. Permitted Use and Limited License

Subject to these Terms and payment of applicable fees, Meawys grants you a limited, non-exclusive, non-transferable right to access the Services and use included materials for your personal, non-commercial cat-training purposes during the applicable access period.

You may make downloads only where a feature expressly permits them. You may not sell, sublicense, distribute, publicly display, commercially teach from, or republish Meawys materials without written permission, except where applicable law permits it.

19. Prohibited Conduct

You must not:

• Abuse, threaten, harass, discriminate against, or impersonate another person.
• Submit unlawful material, exploitative content, or content promoting cruelty to animals.
• Use another person’s account or payment information without authorization.
• Hack or attempt to gain unauthorized access to Meawys accounts, software, servers, databases, APIs, or other systems; steal credentials; introduce malware; interfere with security; bypass authentication or paid-access restrictions; or disrupt the Services.
• Probe, scan, or test system vulnerabilities, perform penetration testing, or exploit security weaknesses without Meawys’ prior written authorization. This restriction does not limit activity expressly protected by applicable law.
• Use bots, scrapers, crawlers, or other automated tools to extract protected content or non-public data without authorization, resell access, overload trainer chat, or circumvent technical rate limits.
• Copy, clone, modify, distribute, or create derivative works from Meawys’ proprietary software, code, lesson materials, or protected platform content without written permission, except as expressly permitted by these Terms or applicable law. General ideas and functionality are not claimed as exclusive property merely because they appear in Meawys.
• Infringe intellectual property, confidentiality, or privacy rights.
• Record, publish, or commercially reuse private trainer conversations without all permissions required by law and these Terms.
• Reverse engineer software except to the extent a legal right to do so cannot be restricted.

Nothing in this section prevents a truthful review, a lawful complaint, reporting misconduct, or exercising a protected consumer right.

20. Content You Submit

You retain ownership of the messages, photos, videos, notes, and other content you submit. You confirm that you have the rights and permissions needed to submit it, including consent from identifiable people where required.

You grant Meawys a non-exclusive license to host, store, reproduce, transmit, and display that content only as reasonably necessary to operate the Services, provide trainer and support responses, maintain safety, and fulfill the purposes explained in the Privacy Policy. This does not transfer ownership or grant an unrestricted right to sell your content.

We will obtain separate permission before using identifiable private messages, photos, or videos in public advertising or testimonials. Content removal and retention are subject to the Privacy Policy, legal obligations, and necessary backup processes.

21. Intellectual Property and Feedback

The Meawys name, branding, software, lessons, graphics, written materials, and other Service content belong to Meawys or its licensors and are protected by applicable intellectual-property laws. Rights not expressly granted remain with their owners.

You may voluntarily send suggestions or feedback. We may use non-confidential suggestions to improve the Services without owing compensation or attribution. This permission does not waive your ownership of unrelated original works or our privacy obligations.

If you believe content infringes your rights, contact support with a description of the material, its location, your contact information, and the basis for your claim.

22. Privacy and Communications

Our Privacy Policy explains how information is collected, used, disclosed, and retained across the website and app. Trainers and authorized personnel may access relevant submitted information to provide the Services as described there.

We may send necessary account, billing, security, and service communications electronically. Marketing communications are subject to applicable consent requirements and your preferences. Agreeing to these Terms does not itself constitute consent to marketing text messages. You may opt out of marketing without losing necessary service notices.

23. Third-Party Services

The Services may link to or depend on payment processors, app stores, external websites, or other third-party services. Their own terms may apply to your use of them. A link does not by itself constitute endorsement.

We are not responsible for independent third-party content or services outside our reasonable control, except where law imposes responsibility on us. This provision does not excuse Meawys from its own obligations when using service providers to deliver your purchase.

24. Availability and Service Changes

We may perform maintenance, issue updates, correct errors, and revise lessons or features. Temporary interruptions may occur. We do not promise uninterrupted access or compatibility with every device, except for express commitments included with your purchase.

We will not rely on this section to remove a material paid feature without an appropriate remedy. Where a change materially reduces a prepaid Service, we will provide notice and, as appropriate, continued access for the paid term, a reasonably equivalent alternative you accept, or a refund of the affected unused portion. Mandatory consumer remedies continue to apply.

25. Suspension and Termination

We may restrict or suspend access when reasonably necessary to investigate a security issue, protect people or animals, address nonpayment, comply with law, or respond to a material breach of these Terms. When practical and safe, we will explain the reason and allow a reasonable opportunity to resolve the issue. Immediate action may be taken for serious abuse, fraud, unlawful activity, or urgent risk.

We may terminate access for a serious or repeated material breach. Any decision to retain a prepaid payment remains subject to applicable law and the refund provisions above. We will not continue charging for a Service we have permanently terminated; for app-store billing, platform cancellation procedures also apply.

You may stop using the Services and request account deletion. For direct-billed subscriptions, an identifiable account-closure request also serves as a request to stop future renewal. App-store subscriptions should be canceled through the store before deletion; deleting a Meawys account may not cancel the store’s billing. Deletion does not itself create a refund right.

26. Warranties and Disclaimers

We will provide the Services with the care and skill required by applicable law and honor express commitments made as part of your purchase. Beyond those commitments, and to the extent legally permitted, the Services are provided on an “as available” basis without additional implied warranties, including warranties of fitness for a particular purpose.

We do not warrant that every training suggestion is suitable for every cat, that all behavior concerns can be resolved remotely, or that the Services will be error-free. This section does not exclude mandatory warranties, statutory quality standards, or remedies that cannot lawfully be excluded.

27. Limitations of Liability

To the maximum extent permitted by law, Meawys and its personnel will not be liable for indirect, incidental, special, or consequential losses arising from use of the Services, including lost business profits or loss of business opportunity.

To the extent permitted by law, our total liability for claims arising from the Services is limited to the greater of US$100 or the amount you paid Meawys for the Services in the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence where such liability cannot be limited, or any other liability that applicable law prohibits us from excluding or limiting. They do not reduce a refund, payment correction, or statutory remedy you are entitled to receive. Where a limit is unenforceable, liability is limited only to the extent allowed by applicable law.

28. Responsibility for Unlawful Conduct

To the extent permitted by law, you are responsible for reasonable losses resulting from third-party claims caused by your unlawful conduct, intentional misuse of the Services, or knowing violation of another person’s intellectual-property rights. This obligation applies only to the extent the loss is attributable to your conduct.

It does not require you to cover losses caused by Meawys’ own wrongdoing or excuse us from our legal duties. We will provide reasonable notice of a claim and will not enter a settlement that imposes obligations on you without your consent, which must not be unreasonably withheld.

29. Complaints, Disputes, and Applicable Law

If you have a concern, contact support@meawys.com and describe the issue so we have a reasonable opportunity to help. This informal process is encouraged, not a mandatory barrier to asserting your rights.

Applicable law and the courts with jurisdiction will be determined under the legal rules that apply to the dispute, including mandatory consumer protections where you live. These Terms do not require binding arbitration, waive participation in a class action, or prevent you from using an available small-claims court, contacting a regulator, or seeking urgent relief.

30. International Consumer Rights

If you access or purchase the Services from outside the United States, mandatory local rights may apply, including rights concerning digital content, service quality, cancellation, or withdrawal. Those rights take priority over a conflicting provision of these Terms.

Where the law requires separate express consent to begin digital delivery during a withdrawal period and acknowledgment of a resulting loss of withdrawal rights, accepting these Terms alone is not that separate consent. Any required consent must be obtained through the relevant purchase process.

31. Changes to These Terms

We may update these Terms to reflect changes to the Services, business practices, or law. The date at the top identifies the latest version. We will provide advance notice of material changes where required and seek renewed acceptance when required.

Changes will not retroactively alter an existing dispute or authorize undisclosed charges. If you do not accept a material change, you may cancel renewal and stop using the affected Services, subject to any rights concerning the remaining prepaid period.

32. General Provisions

These Terms, the specific purchase terms you accepted, and any separately accepted terms for a feature form the agreement for the Services. The Privacy Policy separately explains our information practices. A specific purchase promise controls over a conflicting general description here, subject to mandatory law and applicable app-store requirements.

If a provision is unenforceable, the remaining provisions continue to apply to the extent legally permitted. A delay in enforcing a right is not a waiver. Provisions that reasonably need to survive account closure, including ownership, accrued payment obligations, lawful liability limits, and dispute provisions, survive to that extent.

You may not transfer your account or contractual rights without our consent unless applicable law allows it. Meawys may transfer this agreement as part of a legitimate business reorganization or sale only where your rights are preserved and any required notice is given. Events outside a party’s reasonable control may affect performance, but do not remove mandatory refund or consumer rights.

33. Contact Meawys

For questions about these Terms, subscriptions, cancellations, billing, or trainer conduct, contact:

Meawys
Email: support@meawys.com
Website: meawys.com

Include the email associated with your account and enough information to identify your request. Do not include passwords or full payment-card details.